Shipping Policy

Shipping Policy

Last updated: October 22, 2026

This Shipping Policy applies to purchases from HomeSpark, owned and operated by Weishi County Rongyue Technology Co., Ltd. All amounts below are in U.S. dollars (USD).

1. Shipping Destination

We ship to addresses in the United States that are accepted at checkout. Enter your complete address before payment to confirm delivery availability.

2. Processing and Total Delivery Time

  • Order processing: 1–3 business days after payment confirmation.

  • Estimated total delivery time: 10–20 business days after payment confirmation, including processing and transportation.

The processing period is included in the total delivery estimate. It is not an additional 1–3 business days on top of the 10–20 business day estimate.

Business days are Monday through Friday, excluding public holidays affecting processing or delivery.

Delivery estimates may be affected by customs clearance, weather, carrier disruptions, or other operational delays. Contact us if your order has not arrived within the estimated total delivery period.

3. Standard Shipping Fees

  • Orders of $39.00 USD or more: Free standard shipping.

  • Orders below $39.00 USD: $2.99 USD standard shipping per order.

The threshold uses the merchandise subtotal after discounts and before taxes.

Shipping fees and applicable taxes collected by us are displayed before payment. Any import-related charge payable by you must be disclosed before you place the order. We do not add an undisclosed shipping charge after payment.

4. Fulfillment and Shipping Origin

Our operating company is based in China. Orders may be fulfilled through our own or partner facilities outside the United States, depending on product availability. The dispatch country for your order will be identified in your shipping confirmation.

5. Tracking and Split Shipments

After dispatch, we send a shipping confirmation email with tracking information. Tracking updates may take time to appear while carriers process a parcel or transfer it between facilities.

If an order is split into multiple packages, we provide tracking information for each package. We do not charge extra standard shipping because we choose to split an order.

6. Delays, Lost Packages, and Delivery Disputes

If we cannot dispatch within the stated processing period, we will notify you, provide a revised shipment estimate, and seek any consent required for the delay.

You may cancel unshipped items instead and receive a full, prompt refund for those items and related charges. If the required consent is not obtained, we cancel the affected unshipped items and refund them as required by law.

For stalled tracking, a suspected lost package, or a parcel marked delivered that you have not received, contact service@viirelli.com with your order number. We will investigate with the carrier.

We consider available evidence and do not automatically deny a claim solely because tracking shows “Delivered.”

If an investigation establishes that your order was lost or not delivered, we will arrange an appropriate replacement or refund at no additional cost to you. We remain your point of contact for resolving the order issue.

7. Address Errors and Failed Delivery

Check your address carefully before ordering. Contact us immediately if it needs correction. Changes depend on whether the shipment can still be updated.

If delivery fails or a package is returned, contact us so we can review the cause and available options.

Any proposed redelivery charge attributable to an address error you supplied will be explained for your agreement before redelivery. We cover costs caused by our own fulfillment errors.

8. Contact Us

Brand: HomeSpark
Company: Weishi County Rongyue Technology Co., Ltd.
Email: service@viirelli.com
Phone: 0371-23791110
International dialing: +86 371 23791110
Business address: No. 55, Building A, Jinxing Xifu, 100 meters west of the intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China