Return Policy
Last updated: October 22, 2026
This Return Policy applies to purchases from HomeSpark, owned and operated by Weishi County Rongyue Technology Co., Ltd.
1. Return Window and Eligibility
You may request a return within 30 calendar days after delivery. For a preference-based return, the item must be unused, in its original condition, and complete with its original packaging, tags where supplied, and included accessories. Provide your order number or other reasonable proof of purchase.
Any product-specific return restriction must be clearly disclosed before purchase and is effective only as permitted by law. Restrictions and original-condition requirements do not remove remedies for items that arrive damaged, defective, incorrect, or materially different from their descriptions.
2. How to Request and Send a Return
Email service@viirelli.com with your order number, the item to be returned, and the reason for the request. Include photos or video where reasonably available for a damage, defect, or incorrect-item claim.
After reviewing your request, we provide the appropriate return address and instructions. Send an approved return within 14 calendar days after receiving those instructions, unless we agree otherwise. If our response is delayed, your original request date determines whether you met the 30-day request window.
The return instructions will identify the destination country, address, and any shipping cost you are responsible for before you send the item.
Please contact us before mailing a return. Our business address is not a designated return address. An item sent to an incorrect location can delay processing; contact us so we can help locate it.
3. Return Shipping and Fees
For a preference-based return, you pay the carrier’s return shipping cost. The original $2.99 USD standard shipping fee, if paid, is not refunded for a preference-based return unless required by law.
We do not retroactively charge outbound shipping on an order that originally qualified for free shipping.
For an item that arrives damaged, defective, incorrect, or materially misdescribed, we cover necessary return shipping and provide return instructions or another appropriate solution at no additional cost to you.
We do not charge a restocking fee.
Use protective packaging and retain proof of dispatch. A trackable service is recommended so delivery can be verified.
4. Damaged, Defective, Incorrect, or Missing Items
Contact us promptly after discovering an issue. We will assess it fairly and offer an appropriate replacement, refund, or other solution agreed with you, subject to applicable law. Where a refund is due, you will not be required to accept store credit instead.
For a full-order refund caused by our error, we refund the item price, applicable taxes, and original standard shipping charge. For a partially affected order, we refund the affected items, applicable taxes, and any shipping charge attributable to the issue.
This policy does not limit mandatory warranty or consumer rights.
5. Refund Timing and Method
We inspect returned items and initiate approved refunds to the original payment method within 5–10 business days after receiving the return. We notify you of the outcome and explain any refusal during that period.
For an approved refund that does not require a return, we initiate it within 5–10 business days after approval.
Your bank or payment provider may require additional time to post the credit. Contact us if the refund has not appeared after the provider’s stated processing time.
6. Cancellations and Exchanges
Orders can be canceled without a cancellation fee before dispatch. Contact us as soon as possible.
We refund canceled orders, including their shipping charges and applicable taxes, promptly to the original payment method within applicable legal deadlines. Once dispatched, an order may need to be returned instead.
For a preference-based exchange, request an eligible return and place a separate order for the desired item. We can arrange an appropriate replacement for a confirmed damaged, defective, or incorrect item without additional cost to you.
7. Contact Us
Brand: HomeSpark
Company: Weishi County Rongyue Technology Co., Ltd.
Email: service@viirelli.com
Phone: 0371-23791110
International dialing: +86 371 23791110
Business address: No. 55, Building A, Jinxing Xifu, 100 meters west of the intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China