FAQ
Who operates HomeSpark?
HomeSpark is owned and operated by Weishi County Rongyue Technology Co., Ltd., which is also the seller for purchases made through our store.
Where do you ship?
We ship to addresses in the United States that are accepted at checkout.
How long will my order take?
Orders are processed within 1–3 business days after payment confirmation. Estimated total delivery time is 10–20 business days after payment confirmation, including processing.
The 1–3 business day processing period is part of the total estimate and is not added to it. Business days are Monday through Friday, excluding public holidays affecting processing or delivery.
How much does shipping cost?
Standard shipping is free for orders with a merchandise subtotal of $39.00 USD or more after discounts and before taxes. Orders below $39.00 USD have a flat standard shipping fee of $2.99 USD.
What currency and payment methods do you accept?
Prices and payments are in U.S. dollars (USD). Available payment methods are displayed at checkout. Review your order, discounts, shipping fee, taxes, and total before paying.
How do I track my order?
After dispatch, we send a shipping confirmation email with tracking information. Contact service@viirelli.com if you cannot find the email or need help understanding a tracking update.
Can I change or cancel my order?
Contact us as soon as possible with your order number and request. Orders can be canceled without a cancellation fee before dispatch. Address or item changes depend on whether fulfillment can still be updated.
After dispatch, a cancellation may no longer be possible; eligible items can be returned under our Return Policy.
Can I return an item?
You may request a return within 30 calendar days after delivery. Preference-based returns must be unused, in their original condition, and complete with original packaging and included accessories.
Contact us before returning an item, then send an approved return within 14 calendar days after receiving our return instructions.
These condition requirements do not prevent claims for items that arrive damaged, defective, incorrect, or materially different from their descriptions.
Who pays return shipping?
You pay return shipping for preference-based returns. We cover necessary return shipping for damaged, defective, incorrect, or materially misdescribed items. We do not charge a restocking fee.
When will I receive my refund?
We inspect returned items and initiate approved refunds to the original payment method within 5–10 business days after receiving the return.
For an approved refund that does not require a return, we initiate it within 5–10 business days after approval. Your payment provider may need additional time to post the credit.
Cancellation refunds are issued promptly within applicable legal deadlines.
What if my item is damaged, incorrect, missing, or delayed?
Email us with your order number and a description of the issue. We will investigate and provide an appropriate replacement, refund, or other agreed solution.
For an error attributable to us or an item that arrives damaged or defective, the remedy will not add costs for you. A tracking status of “Delivered” does not automatically close a non-delivery claim.
How can I contact you?
Company: Weishi County Rongyue Technology Co., Ltd.
Email: service@viirelli.com
Phone: 0371-23791110
International dialing: +86 371 23791110
Business address: No. 55, Building A, Jinxing Xifu, 100 meters west of the intersection of Guangming Road and Zongqi Road, Weishi County, Kaifeng City, Henan Province, China